Privacy Policy

Who we are

Our website address is: http://inchydoneycandles.ie.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service called Akismet.  Akismet collects information about visitors who comment on this Site. The information Akismet collects includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Cookies

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a session cookie) or for multiple repeat visits (using a persistent cookie). They ensure a consistent and efficient experience for visitors and perform essential functions, such as allowing users to register and remain logged in.

Cookies may be set by the site that you are visiting (known as first party cookies), or by other websites who serve up content on that site (third party cookies).

Cookies set by inchydoneycandles.ie

Cookies are used by inchydoneycandles.ie in a variety of ways. The cookies set will depend on the specific features that are enabled on a site. The cookies are only set when a user interacts with one of these features.

Further details are provided in the following tables, which list the various cookies that are set for visitors and registered users of this website.

Visitor cookies

Mobile Theme

Cookie Name Duration Purpose
akm_mobile 3.5 days Remembers whether or not a user wishes to view the mobile version of the site.

 

Subscriptions

Cookie Name Duration Purpose
jetpack_comments_subscribe_{HASH} 347 days Remembers the state of the post and comment subscription checkboxes.
jetpack_blog_subscribe_{HASH} 347 days Remembers the state of the post and comment subscription checkboxes.

 

EU Cookie Law Banner

Cookie Name Duration Purpose
eucookielaw 30 days Remembers the state of visitor acceptance to the EU Cookie Law banner.

 

Registered user/admin cookies

 

General

Cookie Name Duration Purpose
jetpackState[message] session Stores the state message passed back to the user across requests
regarding module activation.
jetpackState[error] session Stores the state’s error type passed back to the user across requests regarding module activation.
jetpackState[error_description] session Stores the state’s error description passed back to the user across requests regarding module activation.
jetpackState[module] session Stores the state’s module name passed back to the user across requests regarding module activation.
jetpackState[privacy_checks] session Stores modules that may require additional privacy-related verification for private sites so that we can properly communicate these to the user.
jetpackState[php_errors] session Stores any PHP errors found just before PHP shuts down execution.
jetpackState[deactivated_plugins] session Stores the names of any standalone plugins that needed to be deactivated by Jetpack so that these can be communicated back to the user.
jetpackState[network_nag] session Stores a true value if Jetpack is network-activated, and the plugin needs to communicate to the user that they must connect it on each child site of the network.

Other cookies

Some features make use of third-party applications and services to enhance the experience of visitors. These include social media platforms, such as Facebook and Twitter (via the Sharing feature). As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over or access to the information that is collected by these cookies. We recommend consulting the individual privacy policies of any such services for more information.

Site owners may also be using different plugins or other third-party services that set and use cookies. If you are a site visitor, you may need to consult the site owner regarding these types of cookies.

Controlling cookies

You may wish to restrict the use of cookies, or completely prevent them from being set. Most browsers provide for ways to control cookie behaviour, such as the length of time they are stored — either through built-in functionality or by using third-party plugins.

To find out more about how to manage and delete cookies, visit aboutcookies.org. For more details about advertising cookies, and how to manage them, or visit youronlinechoices.eu.

It’s important to note that restricting or disabling the use of cookies can limit the functionality of sites, or prevent them from working correctly.